SANTA ROSA JUNIOR COLLEGE FEEDBACK & COMPLAINT PROCESSES
Welcome to the Santa Rosa Junior College feedback and complaint processes.
Federal regulation (HEA Title IV, CFR, Sections 600.9 and 668.4 (3)(b)) requires all Title IV eligible institutions have and disclose a state administered complaint process. To comply with this requirement, Santa Rosa Junior College has enacted the procedures below.
The desired outcome of the complaint process is that it be resolved at the most local level with an opportunity for the complainant to pursue the matter at the next highest level if the proposed solution is not satisfactory or if no resolution is possible.
Please note that submissions are reviewed during normal business hours. If there is immediate risk to health or safety, contact the District Police Department at (707) 524-1000 or dial 911.
To report a concern or complaint, or to send general feedback or a compliment, please select the category below that best fits what you would like to report and follow the instructions.
- Process for Submitting All Types of Complaints by Prospective and Current Students:
A student complaint may arise out of a decision or action reached or taken in the course of official duty by a member of the faculty, staff, or administration of the College. “Student” means a person who has been admitted to enroll at Santa Rosa Junior College (including non-credit courses) or is currently enrolled.
Complaints should first be addressed by meeting with the source of the complaint in a good faith attempt to resolve. If this is unsuccessful, students may consult with a student grievance officer Ombudsperson for guidance about the official District complaint/grievance process. The Complaint and Grievance Reporting Form is to be completed and submitted if a student wishes to file an official complaint.
- Process for Submitting All Types of Complaints or Feedback by Community Members:
Community members may file an online Complaint Form about an experience, incident, or interaction that occurred on any Santa Rosa Junior College site.
When submitting a complaint, please detail a summary of the issue, including steps taken to resolve the matter and the desired outcome. Complaints will be reviewed by the Vice President of Finance & Administrative Services or designee, then routed to the responsible District official or department to review and take appropriate action.
- Process for Submitting Discrimination Complaints:
Santa Rosa Junior College is committed to equal opportunity in educational programs, employment, and all access to institutional programs and activities.
The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race or ethnicity, gender, gender identity, gender expression, religion, age, national origin, sexual orientation, marital status, medical condition, pregnancy, physical or mental disability, military or veteran status, or genetic information or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.
The District encourages timely reporting of discrimination and harassment complaints to aid its ability to stop the behavior. Non-employment complaints must be filed within one year of the date of the alleged unlawful discrimination. Employment complaints must be filed within 180 days of the date of the alleged unlawful discrimination.
If you believe you have been subjected to unlawful discrimination based on a protected characteristic, you have the right to file an unlawful discrimination complaint. Please complete and submit the Unlawful Discrimination Complaint Form to Santa Rosa Junior College’s Human Resources Department (1501 Mendocino Avenue, Santa Rosa, CA 95401 (Bussman Hall Annex) or submit an online report here. You also have the option to participate in an informal resolution process.
Inquiries regarding Section 504 can be addressed to Santa Rosa Junior College’s 504/ADA Coordinator. The Vice President of Human Resources serves as the District’s Section 504/ADA Coordinator and may be reached at (707) 527-4954.
- Process for Submitting Unresolved Complaints from Prospective Students, Current Students, and/or Community Members to the State Level:
Although it is our goal to resolve complaints at the campus level, there may be times when a complainant is not satisfied with the outcome. In these cases, the complainant is encouraged to contact the California College Chancellor's Office by visiting the following website: https://www.cccco.edu/Complaint-Process-Notice
- Process for submitting Sexual Misconduct (Title IX) Complaints:
Santa Rosa Junior College is committed to creating a safe and inclusive campus environment. Students, staff, administrators, and faculty are entitled to an educational, working, and living environment free from sex and gender-based discrimination and harassment, including sexual harassment, sexual assault, dating and domestic violence, and stalking.
Santa Rosa Junior College Board Policy 2.15 and Procedure 2.15P outlines the process to address alleged violations of prohibited conduct by students. Santa Rosa Junior College will provide a prompt and equitable response, including:
- Informing the impacted parties of the availability of supportive measures,
- Considering the impacted parties' wishes with respect to supportive measures, and
- Explaining the process for filing a formal complaint.
Supportive measures are individualized services to help restore the impacted parties' access to Santa Rosa Junior College's programs and activities. Examples include academic assistance, contact limitations, employment assistance, referral to counseling or other healthcare services, and safety planning, including on-campus District Police safety escorts.
If you have questions or would like to discuss your concern with an administrator, please contact:
- Stephanie Jarrett, Director, Purchasing & Risk Management & Title IX at (707) 527-4822 and firstname.lastname@example.org
- (CONFIDENTIAL) SRJC Student Psychological Services at (707) 527-4445.
You may also submit the online form to receive an outreach from the Title IX Coordinator.
For more information, please visit the Title IX website.
- Process for Reporting Fraud:
The Santa Rosa Junior College supports a culture of honesty wherein employees are provided with information to assist them in identifying possible signs of fraud and are encouraged to report their suspicions without fear of reprisal. The following are some potential indicators of fraud:
- Inadequate internal controls over assets, lack of segregation of duties or independent checks, especially in areas such as purchasing, accounts payable, cash handling, and payroll.
- Lack of management oversight.
- Poor physical safeguards over cash; investments, inventory or fixed assets.
- Infrequent or no vacations are taken by employees performing key controls.
- Conflicts of interest.
- Changes in behavior or lifestyle that may indicate assets may have been misappropriated.
- Management override of internal controls.
- Fraudulent reporting of student or employee information.
Any person may report suspected fraud to their supervisor, the Vice President, Finance and Administrative Services, the Director, Finance, the Director, Purchasing and Risk Management, Human Resources, or by submitting a report online here.
- Process for Submitting Accreditation Complaints:
To submit a complaint pertaining to the institution's compliance with academic program quality and accrediting standards, please submit the information to the Accrediting Commission for Community and Junior Colleges (ACCJC), which accredits the academic programs of the California Community Colleges. The link to submit your Accreditation complaint may be found at: https://accjc.org/complaint-process/
NOTE: Nothing in this disclosure should be construed to limit any right you may have to take civil or criminal legal action to resolve your complaints.